The GetSafe medical alert system provides easy to use, aesthetically pleasing, and reliable peace of mind – all without the need to wear a button. Installation only takes a couple of minutes and the system is backed by America’s most trusted UL-Certified 24/7 medical alert monitoring center
I changed insurance companies and the new company required me to have a monitored burglar & fire alarm system. I wasn't keen on spending a lot of money on the equipment or the monitoring service since crime is not an issue where I live and my house already has 7 linked fire & carbon monoxide detectors. I did quite a bit of research and watched several videos. GetSafe offered the best solution for me. I ordered the basic kit, an extra door sensor, a fob, and a smoke detector. Everything was very easy to install and test, although a basement door is recessed several inches so I had a jury-rig a solution because the two components of the door sensor need to be mounted within an inch or two of each other. The smart phone app (iPhone in my case) is great. Very easy to use, such as arming, disarming, adding sensors or buying new sensors. There's no increase in monitoring cost for new devices. I had to call support a few times, but they were very helpful with no wait time. GetSafe emailed me a certificate to indicate that they were monitoring my system, which I sent to my insurance company. I would have given 5 stars if a little bit more documentation was included. It's mostly intuitive, but a few more words or diagrams might have helped. For example when I was installing the smoke detector. But overall, I'm very satisfied so far, and I highly recommend the GetSafe system.
21:42 01 Sep 17
The system is extremely easy to install and use and customer service is excellent. I don't have any issues or concerns with the system itself but I wish that it could be placed in test mode especially during installation. I wasn't sure if my motion detectors actually worked until I triggered them by accident. Also, telephone calls from the monitors are super fast if the alarm goes off. My family and I feel very safe with this system protecting us.
20:40 25 Oct 17
The portability, price, and reliability of the Get Safe security system has definitely made me a satisfied buyer. Get Safe personifies value! I shopped around with other security systems, but none offered the flexibility of temporary installation (we have a tendency to move). The response time whenever our alarm was triggered was fast and efficient. I'll be a Get Safe customer for a very, very long time.
20:31 12 Jul 17
I’ve had GetSafe for about 3-4 months now and they have been great. Only issue is you only have a trial period where cameras save video to cloud before you are asked to purchase subscriptions. Which I wasn’t told prior to purchase. However it does still save pics when motion sensor is activated. No complaints really at this time
13:08 30 Oct 17
I like the comfort of having security and someone monitoring the various alarms for my house; however, I am disappointed in the fact that having a dog over 40 lbs. Creates an issue with the alarms. Whenever my dog barks, she sets the alarms off when we aren't home. If I'm at work and can't answer right away they send the police. There's no way to manipulate the sensitivity of the sensor she's setting off, and I've tried everything the techs have suggested. I wish they had told me at the beginning, when I was signing up, that there could be an issue. I asked them and they said it would be fine to have a big dog. Other than that, the app is easy to use and there's no real learning curve. I like the various options you get, just wish they could expand the capabilities of their products.
05:14 13 Jul 17
GetSafe is great for the price that you pay. It was easy to enroll in, easy to install, easy to access and the service is great. The app on my phone makes access easy for when I have family/friends coming over. This way everyone doesn't have to know my security code. They are also very timely to responding to alarms being triggered, within seconds to be factual. I love this service and would recommend it to anyone.
23:24 30 Jun 17
Rachel went the extra mile in helping me get my system reconnected after moving. Her patience is unbelievable!
17:29 18 Sep 18
I had a credit card issue and was contacted by email and phone to alert my home security monitoring account was past due.I was connected to Rachel who provided excellent customer support while we resolved the billing issue.Although my service was great, I have a complaint related to my Account Dashboard. The dashboard is password protected so it seems unreasonable that it does not display billing and payment history. Further, the dashboard should include any payment alerts related to critical billing and payment information that may affect monitoring service.Please modify the Account Dashboard to include billing and payment information, and to include critical account billing notices.Thank you - Mark from Alaska
17:03 21 Sep 18
Rachel was AWESOME, had problem with installing three outside HD cameras, numerous phone calls required to get them fully functional. Very professional, stayed with me until each was working as designed. Could not ask for a better experience, busy Friday afternoon, but treated me as if I was the only one in the queue, did not rush thru and stayed with me until 100% sure the cameras were fully functional. Would rate the experience A+++++++++++
16:53 03 Nov 18
I have been with Get Safe for two years. The service has been great and the response time is extremely timely.I recommend this service and company.
16:43 15 Nov 18
Sharice treated me as if I was the ONLY person she had to attend to. She was extremely gracious & professional, showed compassion and much patience. Very easy to understand & helpful. I felt enormous relief after speaking with her & placing my order. Looking forward to my mom’s 30 day trial with your equipment & service.
18:38 19 Nov 18
Sharice, was efficient, knowledgeable, and customer friendly. She answered all of my questions and if she wasn’t sure about the answer she did her research so as not to give me any wrong information. Great employee!!
21:04 09 Jan 19
The support staff is extremely helpful and efficient. I had a small issue with one of their devices and they replaced it right away, no questions asked. They even typed up a message for me to pass to my local PD to forgive the false alarm I received. Couldn't be happier with my service.
Martin de Salterain
00:07 19 Jan 19
Ammad was and continues to be very helpful. He has answered any and all questions. ? And I'm sure has answered some a couple of times. Customer service so far is exceptional. I would recommend GetSafe!The people I now deal with are courteous n helpful. Not sure why the app takes so long to open at times. I would still recommend GetSafe
21:38 25 Jan 19
After our motion detector fell off the wall, we received a message that it had been "tampered with". Before we were able to re-install it, this email message was repeated numerous times (very annoying!) . After re-installing, we again received a "tampered with" message so I called technology. My call was immediately answered by Charisse, and she very patiently and professionally walked me through the process of resetting our system. Thank you, Charisse; you deserve 5 stars!
01:01 05 Feb 19
I got really great guidance in choosing my equipment and setting it up. The reps took as much time with me as I needed to get it done. And the value with the 3 year contract is excellent!
20:27 04 Mar 19
Very responsive, helpful, professional. Very impressed at the services that GetSafe offers. Our families well being and safety matter to GetSafe and it shows!Very SATISFIED Customer!!!
23:13 26 Mar 19
My experience dealing with GetSafe home security has not only been positive, but enjoyable. The customer service provided by Rachel has been second to none. Other businesses could take a page out their customer Manuel.