Life Saving Medical Alert Costs

jack edelstein

21:42 01 Sep 17

I changed insurance companies and the new company required me to have a monitored burglar & fire alarm system. I wasn't keen on spending a lot of money on the equipment or the monitoring service since crime is not an issue where I live and my house already has 7 linked fire & carbon monoxide detectors. I did quite a bit of research and watched several videos. GetSafe offered the best solution for me. I ordered the basic kit, an extra door sensor, a fob, and a smoke detector. Everything was very easy to install and test, although a basement door is recessed several inches so I had a jury-rig a solution because the two components of the door sensor need to be mounted within an inch or two of each other. The smart phone app (iPhone in my case) is great. Very easy to use, such as arming, disarming, adding sensors or buying new sensors. There's no increase in monitoring cost for new devices. I had to call support a few times, but they were very helpful with no wait time. GetSafe emailed me a certificate to indicate that they were monitoring my system, which I sent to my insurance company. I would have given 5 stars if a little bit more documentation was included. It's mostly intuitive, but a few more words or diagrams might have helped. For example when I was installing the smoke detector. But overall, I'm very satisfied so far, and I highly recommend the GetSafe system.

Charles Perry

20:40 25 Oct 17

The system is extremely easy to install and use and customer service is excellent. I don't have any issues or concerns with the system itself but I wish that it could be placed in test mode especially during installation. I wasn't sure if my motion detectors actually worked until I triggered them by accident. Also, telephone calls from the monitors are super fast if the alarm goes off. My family and I feel very safe with this system protecting us.

Amanda Kiss

20:31 12 Jul 17

The portability, price, and reliability of the Get Safe security system has definitely made me a satisfied buyer. Get Safe personifies value! I shopped around with other security systems, but none offered the flexibility of temporary installation (we have a tendency to move). The response time whenever our alarm was triggered was fast and efficient. I'll be a Get Safe customer for a very, very long time.

Nikki Mays

13:08 30 Oct 17

I’ve had GetSafe for about 3-4 months now and they have been great. Only issue is you only have a trial period where cameras save video to cloud before you are asked to purchase subscriptions. Which I wasn’t told prior to purchase. However it does still save pics when motion sensor is activated. No complaints really at this time

Emily McManus

05:14 13 Jul 17

I like the comfort of having security and someone monitoring the various alarms for my house; however, I am disappointed in the fact that having a dog over 40 lbs. Creates an issue with the alarms. Whenever my dog barks, she sets the alarms off when we aren't home. If I'm at work and can't answer right away they send the police. There's no way to manipulate the sensitivity of the sensor she's setting off, and I've tried everything the techs have suggested. I wish they had told me at the beginning, when I was signing up, that there could be an issue. I asked them and they said it would be fine to have a big dog. Other than that, the app is easy to use and there's no real learning curve. I like the various options you get, just wish they could expand the capabilities of their products.

Amber Meggison

23:24 30 Jun 17

GetSafe is great for the price that you pay. It was easy to enroll in, easy to install, easy to access and the service is great. The app on my phone makes access easy for when I have family/friends coming over. This way everyone doesn't have to know my security code. They are also very timely to responding to alarms being triggered, within seconds to be factual. I love this service and would recommend it to anyone.

Pop Pop

17:29 18 Sep 18

Rachel went the extra mile in helping me get my system reconnected after moving. Her patience is unbelievable!

Mark Alaska

17:03 21 Sep 18

I had a credit card issue and was contacted by email and phone to alert my home security monitoring account was past due.I was connected to Rachel who provided excellent customer support while we resolved the billing issue.Although my service was great, I have a complaint related to my Account Dashboard. The dashboard is password protected so it seems unreasonable that it does not display billing and payment history. Further, the dashboard should include any payment alerts related to critical billing and payment information that may affect monitoring service.Please modify the Account Dashboard to include billing and payment information, and to include critical account billing notices.Thank you - Mark from Alaska

Gar Pursley

16:53 03 Nov 18

Rachel was AWESOME, had problem with installing three outside HD cameras, numerous phone calls required to get them fully functional. Very professional, stayed with me until each was working as designed. Could not ask for a better experience, busy Friday afternoon, but treated me as if I was the only one in the queue, did not rush thru and stayed with me until 100% sure the cameras were fully functional. Would rate the experience A+++++++++++

Curtis McCullom

16:43 15 Nov 18

I have been with Get Safe for two years. The service has been great and the response time is extremely timely.I recommend this service and company.

Barbara Cusack

18:38 19 Nov 18

Sharice treated me as if I was the ONLY person she had to attend to. She was extremely gracious & professional, showed compassion and much patience. Very easy to understand & helpful. I felt enormous relief after speaking with her & placing my order. Looking forward to my mom’s 30 day trial with your equipment & service.

Tamra Johnson

00:34 20 Nov 18

Horrible company through and through. Had this security system for over a year and finally decided to cancel after support FAILED to help another issue. Support is seriously a joke and not helpful. App crashes all the time and again- support is nonexistent. I believe sales are more supportive because....it’s sales. But after you sign up they pretty much leave it to you to address any issues or concerns. ADP is expensive but at least they offer assistance. I would not recommend this company to anyone.

Phillip gibson

21:04 09 Jan 19

Sharice, was efficient, knowledgeable, and customer friendly. She answered all of my questions and if she wasn’t sure about the answer she did her research so as not to give me any wrong information. Great employee!!

Martin de Salterain

00:07 19 Jan 19

The support staff is extremely helpful and efficient. I had a small issue with one of their devices and they replaced it right away, no questions asked. They even typed up a message for me to pass to my local PD to forgive the false alarm I received. Couldn't be happier with my service.

Betty Scheldt

21:38 25 Jan 19

Ammad was and continues to be very helpful. He has answered any and all questions. ? And I'm sure has answered some a couple of times. Customer service so far is exceptional. I would recommend GetSafe!The people I now deal with are courteous n helpful. Not sure why the app takes so long to open at times. I would still recommend GetSafe

Judith Fuentes

01:01 05 Feb 19

After our motion detector fell off the wall, we received a message that it had been "tampered with". Before we were able to re-install it, this email message was repeated numerous times (very annoying!) . After re-installing, we again received a "tampered with" message so I called technology. My call was immediately answered by Charisse, and she very patiently and professionally walked me through the process of resetting our system. Thank you, Charisse; you deserve 5 stars!

Brian Schill

20:27 04 Mar 19

I got really great guidance in choosing my equipment and setting it up. The reps took as much time with me as I needed to get it done. And the value with the 3 year contract is excellent!

Tyler Freeman

23:13 26 Mar 19

Very responsive, helpful, professional. Very impressed at the services that GetSafe offers. Our families well being and safety matter to GetSafe and it shows!Very SATISFIED Customer!!!

Frank Longshore

21:53 21 Oct 19

My experience dealing with GetSafe home security has not only been positive, but enjoyable. The customer service provided by Rachel has been second to none. Other businesses could take a page out their customer Manuel.

KP E

16:30 01 Dec 21

don't believe all the hype about great customer service. bought this for my parents for when they move into their new home and am getting charged $25 a month even though the service has not been activated yet. also parents go away for 4 months a year and i asked if the service could be suspended for those months but the answer was no...either return the system or pay when you don't need it. seems they only care about getting their money, not about the elderly they are supposed to be helping.....shame on them

Deane Gross

22:06 05 Jul 22

The team has been very responsive, as I would expect. I do have two complaints:• My system has gone off spontaneously three times. No reason at all. No explanation either.• I didn't understand--and still don't--why the main unit is not mountable. Of all the pieces that should be stationary, I would expect that one to be the most important. IMO, that's a huge design flaw. I don't know about most clients, but I don't have any place to have something like that sitting on a shelf or counter. I have managed to hang it on the wall, but it's a jerry-rigged solution.

Granny Franny

02:23 10 Jul 22

I set this system up for my mother, who is in her late 80s. It seems to work well except for an unfortunate tendency to have false alarms. We had to remove the battery from one of the 3 remote stations, because it consistently caused false alarms and there seemed to be no way to stop this.What I really like about this system is that it is voice-activated. This can, however, also be a problem. If you are watching TV and someone on the TV says the "magic words", there goes the alarm. Oh boy.The voice activation is pretty critical for my mom because if she falls, she will have no way to get help.The competitors have systems which require wearing a necklace button alert. While this system also provides that, the problem is that my mother would not remember to put the necklace on, either when she gets up or if she goes to the kitchen or the bathroom during the night. So the voice activation really is critical for us, especially since my mother is up until 4-6 am and sleeps most of the day. I'm asleep at night, when she is awake, so when is she most likely to fall and us not be aware of it? That's right, at night, when she is most active, because I am not active at night.

Krista Osborne

22:41 04 Aug 22

Jennifer walked through setting and testing every piece of equipment in my Mom's home to include the GPS unit. Her patience and detailed explanation made it clear to myself and my Mom how simple and effective the tool will be for her to use and keep safe, summons help when needed.

David Berry

15:47 05 Aug 22

Had to change the call list on our alarm account. Spoke with Amber. She had patience and excellent customer service skills. Made the process quick and easy.

Jim Walker

19:19 25 Jul 22

I am a new customer of Get Safe. The CS representative I spoke to was very knowledgeable and courteous. Very impressed.

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